P1102 Privacy Policy – Personal Data Protection for Malaysian Members

P1102 is an online entertainment platform operating in Malaysia, fully committed to protecting the privacy of every member who uses our services. This Privacy Policy explains in detail how p1102 collects, stores, uses, protects, and under certain circumstances discloses your personal data as a member of our platform.

This document forms part of the overall agreement between you and p1102, together with our Terms & Conditions. By registering an account, logging in, or using any part of the p1102 platform, you hereby consent to the collection and use of your personal data in the manner described in this Privacy Policy.

P1102 understands that your trust in our platform depends greatly on how we handle your personal data. We have therefore designed our data protection systems and policies with the interests and security of our Malaysian members as the top priority above all else. Privacy is not merely a legal obligation for us — it is a core value we genuinely believe in and practise every day.

P1102 collects various types of personal data from members in the course of using our platform. The type of data collected depends on how you interact with the p1102 platform:

P1102 does not collect sensitive personal data such as health information, religious beliefs, political views, or biometric data, except where it is clearly required for identity verification purposes mandated under Malaysian law.

P1102 collects your personal data through several different methods as you use our platform. It is important that you understand each of these data collection channels so you know exactly where and how p1102 collects your data:

• Account Registration: When you register a new account at p1102, you provide identity and contact data directly through our platform's registration form.
• Financial Transactions: Every time you make a deposit using DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost or ShopeePay, or submit a withdrawal request, your financial transaction information is automatically collected and recorded by p1102's system.
• Platform Usage: When you play games such as Sea Treasure, Tower Quest, Fruit Mania, Zeus, Fishin Bonanza, Royal Fishing or No Comm Baccarat on p1102, game session data is automatically collected for integrity and analytics purposes.
• Support Communications: When you contact the p1102 support team via live chat or email, records of those conversations are retained for quality control and complaint resolution purposes.
• Cookies & Tracking Technologies: The p1102 platform uses cookies and similar tracking technologies to automatically collect technical data while you browse our website.
• Identity Verification: In certain circumstances required by law or for security purposes, p1102 may request that you upload an identity document for identity verification.

P1102 uses collected personal data solely for legitimate, necessary, and relevant purposes in connection with the operation of our platform and the services we provide to our Malaysian members. The primary purposes for which p1102 uses member personal data are as follows:

• Account Management: Creating and managing member accounts, including identity verification, password resets and profile information updates.
• Transaction Processing: Processing MYR deposits via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, as well as processing winnings withdrawals to members' registered payment methods.
• Gaming Service Provision: To enable members to access and enjoy all games on the p1102 platform, including the storage of game session records and winning records.
• Service Communications: To send members important notifications relating to their account, transactions, security updates, and any changes to terms or policies affecting p1102 members.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, unauthorised access, and any illegal activity involving the p1102 platform.
• Responsible Gambling: Monitoring usage patterns to identify members who may need responsible gaming assistance and providing appropriate support.
• Legal Compliance: To fulfil the legal and regulatory obligations applicable to p1102's operations in Malaysia, including reporting requirements to the relevant authorities.
• Service Improvement: To analyse usage patterns on an aggregated and anonymised basis in order to improve the user experience, platform performance and quality of p1102's services.
• Marketing Communications (With Consent): To send members who have opted in to receive marketing communications information on p1102 promotions, bonuses, and the latest offers.

P1102 will not use your personal data for any purpose other than those stated above without first obtaining your additional consent through the designated official channels.

P1102 deeply values the trust you place in us when submitting your personal data. As our core commitment, p1102 never sells, rents, or trades member personal data to any third party for their own commercial purposes. However, there are limited situations in which p1102 may share member data with certain parties:

• Payment Service Providers: Transaction information that must be shared with payment processors to complete deposits and withdrawals via DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay. Such sharing is kept to the minimum necessary and is governed by strict confidentiality agreements.
• Game Service Providers: Technical game session data that must be shared with third-party game providers for the purpose of game delivery and resolution of technical disputes. Full member identity information is not shared in this context.
• Malaysian Authorities: Data that is required to be disclosed to the relevant Malaysian authorities under applicable law, including law enforcement agencies and financial regulatory bodies.
• Fraud Prevention Services: Data that must be shared with authorised identity verification and fraud prevention services to protect the security of the platform and all p1102 members.
• Lawyer or Legal Adviser: In situations where p1102 requires legal advice or is involved in litigation proceedings, relevant data may be shared with legal advisors who are bound by professional confidentiality obligations.

In all of the data-sharing situations described above, p1102 ensures that the receiving party is bound by strict confidentiality agreements and uses the data solely for the specified purpose. p1102 will never use member data as a form of exchange or payment to any third party under any circumstances.

P1102 continuously invests in the latest security infrastructure to ensure member personal data is always protected to the highest possible standard. The key security measures we employ include:

• 256-Bit SSL Encryption: All data transmitted between your browser or app and p1102's servers is encrypted using Transport Layer Security (TLS) with 256-bit encryption keys — the highest standard used in the global banking industry.
• Stored Data Encryption: Sensitive data stored in p1102's databases — particularly members' financial information and passwords — is encrypted using strong hashing algorithms. Your password is never stored in plain text.
• Multi-Layered Access Controls: Access to member data within p1102's systems is strictly governed by the principle of least privilege — only staff who require access to perform their duties are granted permission, and every instance of access is logged in detail.
• 24/7 Security Monitoring: p1102's systems are monitored continuously, 24 hours a day, 7 days a week, to detect any suspicious activity, intrusion attempts, or potential security threats.
• Regular Security Testing: p1102 conducts regular penetration testing and security vulnerability assessments using certified independent cybersecurity firms to ensure no security gaps go undetected.
• Two-Factor Authentication (2FA): Additional security features are available for p1102 members who wish to enhance their account protection through two-factor authentication.

While p1102 takes all reasonable and responsible security measures, no online system can guarantee absolute 100% security. We encourage all p1102 members to play their part by using strong passwords, not sharing login credentials, and reporting any suspicious activity to p1102 support immediately.

P1102 retains members' personal data only for as long as necessary for the purposes set out in this Privacy Policy, or for the period required under applicable Malaysian law. p1102's data retention policy is as follows:

• Active Account Data: Retained for as long as the member's account remains active on the p1102 platform. Data is updated periodically to ensure accuracy and currency.
• Financial Transaction Record Data: Retained for a minimum of 7 years from the date of the transaction in accordance with Malaysian financial and tax legal requirements, even after an account is closed.
• Closed Account Data: Following account closure — whether voluntary or otherwise — basic identity data is retained for the period required by law before being permanently deleted from p1102's systems.
• Support Communication Data: Communication records with the p1102 support team are retained for 3 years for quality control and dispute resolution purposes.
• Cookie Data: Depending on the type of cookie, the retention period ranges from the current session only (session cookies) to 12 months (preference and analytics cookies).

Once the relevant retention period has expired, p1102 will securely and irreversibly delete or anonymise your personal data, ensuring it can no longer be linked back to your identity.

The p1102 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyse how members use our platform. Below are the types of cookies used by p1102:

• Essential Cookies: These cookies are essential for the p1102 platform to function properly. They include login session cookies that keep you signed in during an active session, and security cookies that protect your account from unauthorised access. This type of cookie cannot be disabled without affecting the platform's core functionality.
• Preference Cookies: These cookies store your preferences and settings on the p1102 platform — such as your language preference, display settings and gaming preferences — so you do not need to reconfigure them each time you log in.
• Analytics Cookies: p1102 uses analytics cookies to collect aggregated and anonymised data on how members use our platform. This information helps us understand which pages are visited most, how long members spend in each section, and where technical issues need to be resolved.
• Security Cookies: Used to detect and prevent fraudulent activity, automated bots, and unauthorised access attempts to the p1102 platform and member accounts.

You can manage your cookie settings through your web browser's settings. However, disabling essential cookies may affect the functionality and security of the p1102 platform. For more information on managing cookies in your browser, please refer to its help documentation.

As a p1102 member and as a Malaysian citizen or resident, you have a range of rights regarding your personal data that are protected under Malaysia's Personal Data Protection Act 2010 (PDPA). p1102 fully respects and facilitates the exercise of these rights:

• Right to Access: You have the right to request access to the personal data we hold about you. p1102 will provide a copy of that data in a readable format within 14 working days of receiving your request.
• Right to Rectification: If the personal data p1102 holds about you is inaccurate, incomplete, or outdated, you have the right to request a correction or update. p1102 will process all corrections within 14 business days.
• Right to Withdraw Consent: For personal data collected on the basis of your consent — such as marketing communications — you have the right to withdraw that consent at any time by contacting p1102 support. Withdrawal of consent does not affect the lawfulness of any data processing carried out prior to the withdrawal.
• Right to Object: Under certain circumstances, you have the right to object to p1102's processing of your personal data, particularly for direct marketing purposes.
• Right to Complain: If you believe that p1102 has violated your privacy rights, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

To exercise any of the rights above, please contact the p1102 support team via email at [email protected] or through our live chat platform, available 24/7. Please have your account details ready so we can verify your identity before processing any requests relating to your personal data.

The p1102 platform is for users aged 18 and above only only. p1102 does not knowingly collect, store or process any personal data from individuals under the age of 18. This is an absolute requirement closely tied to Malaysia's legal obligations for online entertainment.

Should p1102 discover that we have inadvertently collected personal data from a minor (an individual under 18 years of age), we will take immediate action to permanently delete that data from our systems and terminate the account in question without delay. If you believe that a minor has registered and used the p1102 platform, please notify us immediately at [email protected] so that prompt action can be taken.

P1102 encourages parents and guardians to actively monitor their children's online activity and to use appropriate parental control software to prevent minors from accessing online gambling platforms. If you find that your child has accessed p1102, please contact us immediately.

P1102 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, new Malaysian legal requirements, or developments in the technologies we use. Any material amendments will be communicated to members via:

• A prominent notice on the p1102 platform's main page at least 7 days before the amendment takes effect.
• An email notification sent to the email address registered to your p1102 account (for amendments that materially affect member rights).
• An in-platform notice when you log in to your p1102 account after the amendments take effect.

It is your responsibility to review this Privacy Policy page periodically to ensure you are always aware of the latest version. The "Effective Date" at the top of this document will be updated whenever material changes are made. Your continued use of the p1102 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding p1102's Privacy Policy or how we handle your personal data, we encourage you to reach out to us through the following official channels:

• Email: [email protected] — for official enquiries relating to privacy and personal data protection.
• Live Chat: Live chat available 24/7 in Bahasa Malaysia on the p1102 website — for urgent enquiries relating to privacy or account security.

The p1102 team responsible for handling data privacy matters will respond to every enquiry within the stipulated timeframe. We value all feedback and complaints received, as they help us continually raise the standard of personal data protection for our Malaysian members.

This Privacy Policy is governed by and interpreted in accordance with applicable Malaysian law, in particular the Personal Data Protection Act 2010 (PDPA). Any disputes relating to this policy will be resolved through the jurisdiction of the competent courts of Malaysia.